SECTION 1 – EXCHANGE
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Items must be in original un-opened packaging, in all original boxes, packaging materials. Items must be sent back to us at Whole In The Ground Coffee, 2 Nunwood House, Apperley Lane, Bradford BD10 0PB.
If you are using a third party to return your package, we strongly recommend that you fully insure it. We suggest the use of a carrier that can provide you with a proof of delivery. Whole In The Ground Coffee will not be held responsible for items lost or damaged in transit.
All shipping back to Whole In The Ground Coffee is paid for by the customer. We are unable to refund you any postal/delivery cost you may have incurred.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
SECTION 2 – NON-RETURNABLE
For reasons of hygiene and public health, refunds/exchanges are not available for used products (this does not apply to faulty goods – faulty products will be exchanged like for like).
SECTION 3 – INCORRECT/DAMAGED GOODS
We try very hard to ensure that you receive your order in pristine condition. Please ensure you are happy with the products upon collection. In the unlikely event that you are not happy with any product(s), please let us know upon collection, and we’ll happy replace or refund the item(s).
SECTION 4 – DELIVERY SERVICE
We offer a delivery service using Royal Mail services or Hermes, we will do our very best to ship within 2 days, excluding weekends. Please note that we are a small artisan coffee roaster and we can’t guarantee this for every order.
We will contact you, via the email you provided when ordering, to keep you updated on the progress of your order.